Private Lesson Refund Policy
Private & Semi-Private Lessons
Refunds are accepted up to 72 hours in advance of the ORIGINAL lesson start time and are subject to a $20.00 plus HST administration fee per individual. Requests made under 72 hours prior to the start time are subject to a $35.00 plus HST cancellation fee per individual.
Should you be unable to attend your lesson, please let us know no less than 24 hours prior to your start time. Every effort will be made to accommodate a transfer.
Any transfers made within the 24 hour period prior to start time are subject to a $20.00 plus HST administration fee per individual. The transfer fee MUST be paid prior to confirmation of the new lesson start time.
Showing up late does NOT mean that your time start starts when you arrive. Your lesson starts at the top of the hour you selected in your booking.
Cancellations and transfers are not accepted within 2 hours of the start time (this includes no shows).
Cancellations and transfers must be completed by PHONE ONLY. Requests submitted by email will not be accepted.
Purchasing a 3 pack of lessons:
Upon purchase you will be required to schedule your first lesson through the booking portal and, immediately, the above applies.
Following the completion of your first lesson you will be given the opportunity to book your second with the coach at that time. Should you be unable to agree on the next lesson, fear not, your purchase does not expire. Be mindful, however, that should you wish to achieve a membership you must complete all three lessons within a two month period that commences on the ORIGINAL start date of your first lesson booking.
Should you complete your first lesson and, before booking the second, wish for a refund of the remaining two, the above refund policy applies. So much as in that you are subject to a $20.00 plus HST administration fee per individual.
The same is true should you wish for a refund on the third lesson following the completion of the second.
Once a booking is confirmed, the above refund policy applies in full.