Returns & Exchanges
Returns must be unused, in new condition, and in the original sealed manufacturer's packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.) with the following exceptions:
- Complete bows
- Target faces and target butts
- Strings, nock points, or any item that may come into contact with the user’s face
- Items that are discontinued or on clearance
- Any custom or made-to-order items
These items may pose a safety hazard if resold and we do not sell used products at this time (other than limbs). Returns or exchanges will not be accepted unless the item is defective. If your item is defective or arrived broken, please read the "defective" section of this policy.
Special or personalized orders, close-outs, specials, etc. may not be returned under any circumstance other than to replace (exchange) an item due to defect provided that there is no manufacturer warranty available or in place on the item.
Shipping is not covered on special order defects.
Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear.
We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason.
Defective items are items that have a manufacturer defect out of the packaging, or items that may have been damaged in shipping. Any damages incurred by the user, such as damages as a result of dry firing, are not considered defects. Cosmetic defects such as scratches are assessed on a case-by-case basis.
Returns for in-store purchases
You may return your items within 60 days of purchase. Returns made within 30 days are eligible for refund or store credit; returns made between 31 to 60 days are only eligible for store credit. You must return your items in store. A refund or store credit will be issued to you in the original amount paid. Refunds can only be issued in the original form of payment. Returns over 60 days are not eligible for refund or store credit.
Returns for online purchases
You may return or exchange your items within 60 days of the shipping date. Returns made within 30 days are eligible for refund or store credit; returns made between 31 to 60 days are only eligible for store credit only.
You may return your items in store. You may also return your items by shipping them back to us upon approval. Buyer will be responsible for shipping fees.
Shipping fee is waived for returns of defective items or due to errors on our end, Return label will be sent under these conditions. Please contact us to set up a return or exchange. Refunds can only be issued in the original form of payment. Returns over 60 days are not accepted. A refund is only applied after your return parcel has been received by us.
Processing time can be up to 4 weeks depending on shipping time and financial institutions’ processing time.
You may exchange your items provided that they are in unopened and unused condition. Exchanges can be made up to 60 days after purchase date for in-store and click-and-collect orders, or shipping date for online orders. Exchanges are subject to item availability; you may not be able to exchange items that have been discontinued.
A 10% restocking fee applies to returns of items in any online or in store order that has been fully fulfilled, unless there is a defect or an error on our end. A 20% restocking fee applies returns received after 30 days.
Gift Cards/Gift Certificates are non-refundable - nor are they redeemable for cash.
Gift Cards/Gift Certificates do not expire.